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C2 Account Manager PayPal

Job Location: Shanghai, China

Merchant Satisfaction Delivery

Ø Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, and meet specific customer satisfaction requirements.

Ø Be available to answer all email, phone, and voice mail inquire from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints

Ø Provide accurate solutions and proper education to merchants regarding products and processes

Ø Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved.

Ø Co-Work with internal teams to help merchants resolve accounts’ issues

Ø Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process and business

Merchant business growth:

Ø Help merchants identify opportunities to grow their businesses on PayPal

Ø Understand local and international market and online business model

Ø Understand all aspects of selling and buying via PayPal

Ø Establish regular analysis and reporting for key merchants’ performance

Ø Build relationships with merchants and establish long term trust and satisfaction

Ø Upsell PayPal products and support Business Unit.

Ø Ensure merchants comply with PayPal Accepted User Policy and deliver education to merchants if appropriate

Ø Delivery educations and provide solutions to merchants, help them to control online business risk.

Job Requirements

Ø Must past general knowledge assessment and other required training sections.

Ø Ability to communicate effectively via telephone and email by utilizing active responding and penetrating observation.

Ø Exceptional writing skills, ability to develop well-organized, easy to follow documentation, positive attitude, ability to work well with others, and to meet and overcome challenges

Ø Ability to make discretionary decisions based on research independently. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor. A certain degree of creativity and latitude required

Ø Demonstrated proficiency in applied knowledge of profitability analysis and business operational process

Bachelors Degree or Equivalent


Requisition ID 97756BR-1
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